You will have to select “Confirm cancellation” and then wait for an e-mail from Microsoft confirming that they have cancelled it for you. Click on the “Payment & Billing” link for the Xbox Game Pass subscription and then click to cancel it. There will be a list of all of your subscriptions, including the Xbox Game Pass. In your account, go to the Services & Subscriptions section. You have to go online either on your computer or mobile phone to access your full Microsoft account in order to do this. You must log into your Xbox account if you want to send messages or make amendments. You can cancel after that and they will not charge you again, but you will not get a refund for that month. After 30 days, the next billing period will begin, meaning that Microsoft will charge you for the next month of your subscription. Since the first trial month of Xbox Game Pass only costs £1, this is the amount that you will get back. When you get through to a person at Xbox, be ready to explain that you need help with cancelling an Xbox Game Pass subscription from your account.ģ) If you cancel within 30 days of starting a subscription, then you can ask for a refund. It will transfer you to the next available Xbox adviser.
Then press 3 for billing and account management support. Stay on the line until you can press 2 for other support options.Ģ) When you reach the main menu, press 1 for Xbox Live. It will then provide a series of links for you to visit for online support. You will have to either press 1 to consent to Microsoft recording and monitoring the call or press 2 to opt out of this. Cancel by Telephoneġ) Contact Xbox customer support by calling 020 7365 9792. Follow the steps in this guide to find the best way to cancel Xbox Game Pass subscriptions and save money. If you no longer want to access this content, then you can cancel your subscription. The Game Pass costs £1 for the first month and then £7.99 a month after this trial. Gamers with an Xbox One console can subscribe with an Xbox Game Pass and access hundreds of games to download and play from the Xbox catalogue.
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